Please read the following terms and conditions under which we offer our services. By making a booking or using any of our services (e.g. attending a class or event) you agree to accept and abide by these terms.

Your Booking

Your booking is to attend a term or one-off special Baby or Toddler Development class. Our courses run throughout the year in accordance with our published term dates. All term dates and details are available on our social media pages and booking platforms used which include Bookaby/Ticket Tailor/Pebble.

When signing up to any class under the Jazzy Tots brand (Jazzy Tots, Jazzy Movers or Jazzy Babies), details of the courses you are booked into, the dates and times and the venue are clearly displayed on our booking platforms.

Towards the end of each term we send you details on how to rebook either by email or text message. Follow the link where details on next terms dates, times and the cost of the course will be shown.  Your space in class for the next term is not secured until you book and pay online. You will receive an order confirmation once your account has been debited or your payment has been received. Spaces are allocated on a first come first served basis. Customers may move class days or times due to ages of their children graduating onto their next age group. 

Fees

Fees are payable in full through our online booking system prior to the start of the first class. Your booking fee is non-refundable, unless you notify Jazzy Tots that you will no longer require your space in class no less than 1 week prior to the first day of term.  There will be an £8 admin charge for any cancellations/refunds. Refunds take between 5 and 10 working days to reach your account.

Offers and Promotions

​Jazzy Tots retains the right to run promotional offers and competitions from time to time. These offers can be withdrawn at any time. Promotions and discounts cannot be applied retrospectively to bookings already made.

Classes

Should lock down restrictions need to be re-imposed for any reason, we will continue our term online to enjoy @ home via our live and at times pre-recorded sessions.  We will provide you with ideas for home-made play.

IMPORTANT: It is the parent or carers responsibility as the supervising adult to SUPERVISE BABY AND TODDLERS and all equipment within Jazzy Tots AT ALL TIMES, prior, during and post class.  Not all equipment is safe for baby/toddler play. Safety advice and guidance from the class leader during the class must be adhered to at all times.  Babies must not be left unsupervised within the class environment or any extra elements shared in class.

Class Attendance

By booking a class/event, you agree that both you and any child under your care or supervision are able to take part in our classes or any other services which you order from us, and that it would not be harmful to either your or your child’s health, safety, comfort or physical condition to do so. Please note, we will not be liable for any loss, injury or damage suffered where you do not tell us about a medical condition, or you or the child do an activity which you are aware (or should have been aware) would, or might be, detrimental to you or the child.

Mobile Babies and Toddlers in Class

Mobile babies are most welcome in classes, and their freedom of movement in encouraged.  There will be occasions where we require you to keep your baby and/or toddler with you – either for their safety or for enjoyment of the activity.

One Parent Policy *during covid restriction only

During periods of restrictions, we can only facilitate 1 parent attending class with 1 baby/toddler.  If twin parents are attending 2 parents can attend, 1 with each baby. We reserve the right to impose this restriction at any point that we deem it necessary.

During covid restrictions – If your baby is mobile, or even an active toddler, we need to ask you to carefully consider our new set up and whether this will be a space you and your child can enjoy.  During these times, we will ask you to keep child with you at all times, for your safety and the peace of mind of others. 

MISSED CLASSES & HOLIDAYS

We are unable to give refunds for, or carry over to a future booking, class sessions that you do not attend. Provided there is availability at another venue, you will be encouraged to travel to an alternative class. Or, your space can be offered to a friend with an age appropriate child for your normal class you attend, to attend in your absence. You must inform your class leader the day before to ensure a space can be offered, otherwise they may be turned away on the day due to reaching maximum capacity in class.

CANCELLATION

As a consumer, if you change your mind about a course you purchased, you have 14 days from entering into a service contract in which you can cancel it, there will be an £8 admin charge for any cancellations/refunds.

If your course starts within the 14-day period you will still have the right to cancel, but you must pay for the value of the classes attended that was provided to you up to the point you cancel, an £8 admin charge will be deducted from the refund total amount. Refunds will reach your account within 5 to 10 working days.

This right under the Consumer Contracts Regulations 2014 applies regardless of whether the course will be taken online or in person.

Jazzy Tots is under no obligation to refund or transfer your money in the event that you are unable to attend part of or the entire course, unless otherwise specified above. We regret that we cannot guarantee to offer an alternative for missed lessons, however we will try if availability exists.

Where the cancellation of a face-to-face class is due to factors beyond our control, we reserve the right to substitute face-to-face classes for a pre-recorded session or live online classes. In such instances, for the purpose of clarification, refunds and carry over classes will not be offered.

​ADVERSE WEATHER & FORCE MAJEURE EVENT

Force Majeure Event means an event beyond the reasonable control of Jazzy Tots including but not limited to strikes or other industrial disputes, failure of a utility service or transport network, act of God, notifiable disease, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood or storm.

Jazzy Tots shall not be liable to the Customer as a result of any failure to perform its obligations under this Contract as a result of a Force Majeure Event.

If the Force Majeure Event prevents Jazzy Tots from providing services, Jazzy Tots shall, without limiting its other rights or remedies and without liability to the Customer, have the right to terminate classes immediately by giving written notice to the Customer.

In adverse weather conditions Jazzy Tots is under no obligation to refund lessons that may be missed due to local adverse weather when the venue and environs are safe and accessible and lessons are held. We regret that we are unable to offer automatic refunding or rescheduling of lessons in the event of adverse conditions local to yourselves preventing you from attending a scheduled class.

Where the cancellation of a face-to-face class is due to factors beyond our control, we reserve the right to substitute face-to-face classes for a pre-recorded session or online classes. In such instances, for the purpose of clarification, refunds and carry over classes will not be offered.

PRE RECORDED CLASSES

If you are offered access to a pre-recorded class in place of your regular class, you will have a week to view your recorded class.  For the protection of our class content, these links are deleted after 1 week.  We aren’t able to offer make up classes for missed sessions for this reason.

HEALTH & SAFETY & LIABILITY

All customers big and small, take part in classes at their own risk. Whilst we take all reasonable steps to make the classes & kit safe, you accept any liability for any injury or damage suffered by any participant or any other person in a class.

It is your responsibility to seek appropriate medical approval regarding any pre-existing condition of a participant and to disclose any such condition to us before booking. Should anything change with you or your baby’s health, it is your responsibility to update your records within our booking system and inform your class leader.

Your child (or children) is your responsibility during the class. Please supervise them closely during the session and at home and particularly during the use of props and equipment. Do not allow them to go near props and equipment when it is not in use.

While Jazzy Tots makes every effort to ensure the safety and comfort of you and your child during the sessions and during play time at home, participation in our classes/events, and the use of our equipment is at your own risk.  As long as we have provided the Services with reasonable skill and care, we will not be liable to you for any loss, damage or injury suffered by you or a child for whom you are responsible as a consequence of you not following our instructions during the provision of our classes/events or Services.

At all times, please follow the instructions and guidelines of your Class Leader, including those relating to guidelines imposed by the venue or other authorities, whose only goal is your child’s, and your safety and enjoyment.

No liability can be accepted for any incident that occurs in class or at home due to this guidance not being followed.

COVID-19 SAFETY MEASURES

In light of the Covid-19 pandemic, we have put extra health and safety measures in place to ensure the wellbeing of all of those that attend our sessions. If you have any concerns or questions, then please contact us before you book or attend classes.

In order to help prevent the risk of the spread of infectious diseases, such as, but not limited to, coronavirus (COVID-19) there may be measures in place for those attending classes which you will be asked to adhere to. These could include washing or sanitising hands, keeping a certain distance from others not from your household, following directional signage in relation to the venue, or other similar measures. Please ensure to follow these guidelines as given by your Class Leader and for the venue.

You and your child should remain at home if he, she or you have had a fever, vomited, or had diarrhoea within the past 48 hours or are exhibiting contagious cold symptoms (usually during the first few days of a cold) or any symptoms of COVID-19. If you see another child with a runny nose, cough or rash, do not automatically assume the child is contagious. Allergy symptoms can resemble cold and rash symptoms.   

ILLNESS POLICY

You must not attend a class/event if you or your child are ill. You must not bring your child to a class in the following circumstances:

LOST PROPERTY

Any belongings brought on to the premises of any of our venues uses, is done at your own risk. Jazzy Tots will not be held responsible for items lost in class or left behind.  Any items lost will be held until the end of the day and then disposed of, or handed to the police if it is an item of high value such as jewellery or money. 

WITHDRAWAL OF SERVICE

​Jazzy Tots may at its own discretion refuse entry to a client to its courses if it is felt that the client’s behaviour or the behaviour of those associated with the client is unreasonable.  We require that clients are suitably dressed within a session, otherwise entry may be refused.​

CLASS LEADER SUBSTITUTE

Whilst it is our policy that we endeavour to ensure you always have the same Class Leader, we cannot guarantee this as teachers fall ill, leave etc. Also, due to the extremely thorough nature of our training, we may occasionally need to have a new teacher teaching your class. They are always fully trained at this point, but need to teach a series of ‘live classes’ in order to complete their assessment process. Unfortunately, we cannot give advance warning when this may happen and, whilst we always try to limit it, it is a necessary part of our commitment to quality.​

HOME KITS/PROPS

Our products are carefully selected to support child development, however, the items within the Jazzy Tots class prop or sold kit are NOT toys.  The items are not suitable for child play, but have been assembled as sensory aids for adult use to support your child’s engagement.  Each product has specific safety information to be read prior to use and should be carefully considered with ongoing use. Some of our products are sold as disposable items. Therefore, once they reach the end of their life, we recommend you dispose of the item.  

LOST PROPERTY

​We cannot undertake any responsibility for your property. Please note that your property and belongings that you or your child bring to a Class are your responsibility. Jazzy Tots shall not be responsible for any loss of, or damage to, such property or for articles left behind in class.

CHANGES TO TERMS & CONDITIONS

These terms and conditions shall be governed by English law and any dispute arising from these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

From time to time we may update these terms and conditions by sending you either an updated version or notification of minor changes. You are free to not accept these changes but we would ask you to notify us in writing of your non acceptance within 14 days of your receipt, failing which we will be entitled to treat our agreement with you as being subject to the updated version.

​INTERLECTIAL PROPERTY

We are the owner or licensee of all intellectual property rights within the site and within our program.  You are not permitted to copy, adapt or create imitative works or any of the contents. Any reproduction, distribution or reengineering of any part of the contents is strictly prohibited.

You must not use any illustrations, video, audio or photographs separately from the text that goes with them.  Certain images are the copyright or trademark of third parties and use is subject to their terms and conditions.

We can’t wait to welcome you into our wonderful classes! We are here to hold your hand from day 1 with baby through to your little one starting school. Please ensure you have read and understood the above terms and conditions before booking.

If you have any queries, comments or suggestions regarding the classes, please speak to your Class leader or contact [email protected]

COVID POLICY

Should government restrictions come in to place, The Jazzy Tots has the safety of all children and adults is our main concern (along with having fun!) We pride ourselves for always having maintained high standards of cleanliness and hygiene within our sessions, ensuring props are cleaned and hands are washed, however due to the pandemic we have increased hygiene standards and safety aspects based on Public Health England advice.

This advice can be found here:

https://www.gov.uk/government/organisations/public-health-england

Infection control policies, such as cleaning regimes and hand washing/sanitising protocols following prevailing Government guidelines have been developed for our class sessions and events and will be carried out by your class leader as required. Always venue & covid-19 prevention risk assessments are available to view in class at any time.

We believe that along with this information and the extra measures being implemented clients should feel safe and reassured when attending any of our classes.

We have implemented the following special measures in response to the Covid-19 outbreak:

Government advice for adults is to stay alert and to continue to socially distance, at a distance of one meter plus where the two metre rule cannot be adhered to. We ask customers to please respect this and stay within safe distances of one another. In respect of younger children (early years/under 5’s) we understand that this may not always be possible and certainly more difficult to maintain, so we have reduced the numbers in classes and adapting the layout of sessions to help ensure that families remain safe at all times.

We can only facilitate 1 parent attending class with 1 baby.  If twin parents are attending 2 parents can attend, 1 with each baby.

Additional cleaning measures have been put in place and hand sanitiser will be available for all to use on entry and exit to venues.

Our session plans will have been adapted to adhere to guidelines, and the sharing of equipment will no longer be permitted. You will have your own kit to use in class, along with any brand-new props shared with you as part of the term.

Class times will start and finish punctually to ensure there is no busy crossover where back-to-back sessions are being provided, this will help minimise any contact between separate groups.

There are a few practical steps that we ask you to follow when attending our classes to ensure everyone is kept safe at all times:

DO

*Cover your mouth and nose with a tissue or your sleeve/arm (not your hand) when you cough or sneeze.

*Put any used tissues, wipes, nappies or rubbish into the bins on site or place into a bag/nappy sack and dispose of safely at home.

*Wash your hands with soap and water often for 20 seconds, and also use hand sanitiser gel whenever needed.

*Keep within the social distancing guidelines, and be alert at all times to ensure children are maintaining this also, as best possible.

DON’T

*Touch your eyes, hands or mouth if your hands are not clean.

*Come to class if you or your child are unwell or you suspect that you have come into contact with someone that is unwell or may have Covid-19.

Online Classes – Any participation in online classes still requires safety measures to be taken. All activities require Adult Supervision, and care must be taken that the area to be used at home is clear and there are no hazards or other issues that could cause injury whilst participating in the online sessions. You must also ensure that any equipment you are using for any session is suitable for the activity being demonstrated/participated in. By taking part in any Jazzy Tots online activities you acknowledge and accept that you do so at your own risk, and should take appropriate steps to ensure that participation can be carried out without injury either by participation or by and hazards or equipment used.

Physical Classes – While class sessions will be adapted as far as possible to allow for social distancing guidelines to be adhered to, we recognise that when working with mobile babies, toddlers and pre-schoolers it may not be possible to keep them at the required distance from each other at all times. We will balance the potential risk of this with the further measures taken, such as hand washing/sanitising and reducing or eliminating the sharing of equipment. By attending classes however, you accept that there may be occasion that children do not remain at the specified distance from each other and choose to attend classes with this knowledge. The safety measures that have been introduced are intended to minimise the risk of contracting the Covid-19 virus and any other communicable illness, but this risk cannot be completely eradicated. Therefore, by attending any of our classes or events you acknowledge that you do so at your own risk.

We will continue to monitor the situation closely and our policies will be under constant review should guidance change.

We reserve the right to refuse admittance to the class if we feel that the child or adult is too ill to participate, or has coronavirus (COVID-19) symptoms, such as a raised temperature, a new continuous cough, or a loss or change to their sense of smell or taste.

This policy was adopted on December 2022     Date for review December 2023